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aurigny flight refund

Below, we set out our policy and guidance that we hope will help you understand what we can/cannot do for you. Onboard baby change facilities are very limited on our small aircraft. Nothing changes for flights redeemed using your frequent flyer reward points. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. Complimentary seats are subject to availability at the time of booking. The watt-hour rating of these batteries is generally between 100-160 Wh. If you have not pre-selected seats you will automatically be assigned seats at check-in. Save money by adding seat selection to your booking before getting to the airport. Aurigny only Permits the carriage of pet dogs/cats (Minimum age 8 weeks) in the aircraft hold on the following types of aircraft: ATR  -  Guernsey to Southampton (both directions). Both animals most be of the same type/size, i.e. Aurigny Air Services Limited (Aurigny) is committed to protecting the privacy and security of your personal information. Log in using your Frequent Flyer number and password, complete the dates of travel and then select 'POINTS', and Find Flights to view how many points are required for your chosen flights/dates. •Making arrangements for the termination of our customer relationship. If you require assistance for the stairs, please call our Reservations team as soon as you have booked on 01481 267267. Yes. £15 + Fare difference Flight change- More than 60 days before your current & new dates of travel. Any associated cost for such advice will need to be met by the passenger. Please note that carry on items must comply with our maximum hand luggage dimensions of 55cm x 36cm x 20cm. In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations. If your bag has been checked through to Guernsey we are unable to assist with reporting any missing bags that do not have an Aurigny baggage tag and you will be directed to the airline that checked it in for you. Please refer to the Photographic ID section for more information. (a) guns, firearms and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including: firearms of all types, such as pistols, revolvers, rifles, shotguns, toy guns, replicas and imitation firearms capable of being mistaken for real weapons, component parts of firearms, excluding telescopic sights, compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns. You are allowed for sufficient for your journey plus a little extra for delays, the security staff may ask you to taste the milk or drink whilst you are going through the security. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. The max weight of either dog must be 14 kgs or less. Background: Musical instruments are normally carried in the holds of our aircraft. According to EU's air passenger rights outlined in Regulation (EC) No 261/2004, you may be entitled to up to €600 in Aurigny Air Services (GR) flight compensation if:. Please see the Benefits section for further details. You have chosen to return from a different airport than the chosen departure airport. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us, but declining consent may affect what services we can offer you. All passengers are required to self-isolate for 14 days on arrival in to the Bailiwick, except under certain circumstances. The Child Companion fare is being introduced for adults who will now have to accompany a child on a flight following the closure of our Unaccompanied Minors scheme (on all routes except Guernsey-Alderney). In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest … If the same Safety Assistant is travelling with the passenger outbound and/or inbound, please book the passenger and Assistant together in the same booking on the Aurigny website and then call us to arrange the complimentary flights, where the assistant will be travelling alone. As Guernsey Airport is small you will be using the same area as the other passengers but the security staff will assist you and your family. On the day of travel, owners will be required to sign a form confirming that the transit carrier/cage is of a suitable size and that they accept full responsibility for the dog while in transit. Your flight was delayed for more than 3 hours. An email will be sent confirming the registration has been successful along with a frequent flyer membership number and password. Items can be added to a single flight or to a leg of a return journey. Seating selection is included for any available seat on the aircraft. To pre-book (up to 4 hours prior to travel) please call our Reservations department on Tel: +44 (0) 1481 267267. If you book a LIGHT fare and not add any hold baggage you will not be eligible for this student offer. Flight delays and cancellations do happen, and oftentimes, there is very little that air passengers can do about it. •Payment services provided by banks, credit card and debit card issuers and payments processing organisations. Are my Award Points refundable if Aurigny cancels my booking? Main Check-in area (old T2 entrance A), see screens for desk number. Using your PIR reference number and surname you can check the status of your missing baggage here -, https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do?airlineCode=GR. If part of a Household account, children between 2 and 18 years earn Award Points on flights travelled using eligible fares. Instruments and their cases are carried on a Limited Release Basis and not covered by airline insurance. If your golf clubs take you over your baggage allowance, we will apply a Sporting Goods charge. All passengers aged 16 and over, and passengers under the age of 16 who are not travelling with an adult, on the same booking reference, are required to provide photographic ID at the check-in desk (unless already checked in prior to arriving at the airport) and at the Departure Gate. Hand baggage should not contain any sharp objects or liquid/creams/pastes/gells over 100ml. Aurigny Air Services Canceled Flight Compensation. A fee will apply per sector. A Companion must be aged 16 or over and capable of looking after all aspects of the welfare of the child – in particular assisting the child in an emergency situation. ANY electronic items including all camera equipment and electrical items such as laptops, MP3 players, tools etc. However, you will not be able to make any future Unaccompanied Minor bookings, for children under 14, for travel between Guernsey and the UK, after 5th November. The airlines policy on cancellations is currently as follows: Provided your booking was made on the aurigny website you may change it online even if you have already checked in online. When planning to carry bulky items please check space availability with our Reservations Department. Pre-booked Enhanced Baggage Allowance - Passengers may pre-book one additional bag, weighing up to a maximum 20kgs (see Charges and Fees Summary FAQs for current prices). A reservation should be made for all dogs. We will use your personal information in the following circumstances: •Where we need to perform the contract we have entered into with you. Please call the relevant airport Lost Property department to reclaim any such items: Gatwick - 01293 223 457   /  http://www.lostproperty.org/search.php, Stansted - 0330 223 0893 / Yes, but only if you made your booking via www.aurigny.com, otherwise you should change it via the method you used to make the booking. Once you have found your booking follow the on-screen instructions. Changes and Cancellations to Award PointsHow do I make changes to my booking paid for by redemption points? A Safety Assistant must be aged 16 or over and capable of looking after all aspects of the welfare of the passenger – in particular assisting the passenger to the emergency exit. Youths under 14 are not allowed to travel on their own and if booked will be refused travel at the Airport and no refunds will be issued. Cats - must travel in waterproof cat box provided that no dogs already booked on that flight. Photographic ID is still required. Additional family members of any age are eligible to join a ‘Household Account’ – see below for details. We may also collect, store and use the following Special Category Data: Information about your health, including any medical condition, health and sickness records, information about criminal convictions, offences and allegations. Due to the high number of people joining, we may not get back to you straight away. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest houses, airports or in the care of social services. It is also important that you consider the possibility of a diversion or overnight stop, for example during weather disruption. Valid airport employees security identity pass Travelling with Youths, Children and Infants. Please note that you must be physically capable of operating the emergency exit if seated in an emergency exit seat. Any damage to your baggage must be reported to an Aurigny staff member before leaving the Baggage Reclaim area. Youths aged 14 years or over travelling without adults are expected to be able to look after themselves in the same way that unassisted adult passengers are. This process can take up to 10 working days. Aurigny said if people now want to cancel their flights, some bookings will still be eligible for a full refund, while others could be exchanged for credit. This is 20kg between Alderney-Guernsey and 15kg between Alderney-Southampton. Please note - Baby & Child Equipment (eg pushchairs, car seats etc) are Limited Release items and Aurigny will not accept responsibility for accidental damage in transit. However, the initial climb may cause discomfort, so you may wish to consider a soother at this time. Please note there is a charge levied by security in Guernsey for sending golf clubs unaccompanied in advance to Alderney. At the airport security search, the plastic bag must be removed from the cabin bag and x-ray screened separately. Passengers are reminded of the following important safety advice when carrying lithium batteries: Yes, but due to a recent change in CAA regulations, we can only carry these items if they can be dismantled and packed into separate boxes / containers that weigh no more than 28kgs per item. Youths under 14 are not allowed to travel on their own and if booked will be refused travel at the Airport and no refunds will be issued. WHICH THIRD-PARTY SERVICE PROVIDERS PROCESS YOUR PERSONAL INFORMATION? You will then be required to contact the airline, by email, within 7 days to make a claim for compensation. You will have to check-in at the desk in Guernsey for your onward flight to Alderney. You have chosen to return from a different airport than the chosen departure airport. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. What can you do to support them? For all travel after 5th November 2018, Aurigny will no longer carry unaccompanied children (aged 0-13 years) on any services, apart from direct flights between Alderney-Guernsey. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. Students without a hold baggage allowance are NOT entitled to a free 20 kgs and will be charged at the applicable rate. The maximum combined weight of both items is 10kgs. No, you only pay if you use it, and it can only be arranged in person on the day of travel at the airport (ticket desks). A separate booking should be made by logging in again with the other frequent flyer number. Other fare types are non-refundable. If customers make a booking and subsequently decide that their dog cannot fit in the transit carrier/cage, we will not offer any refunds for them or their dogs if they decide not to travel. Put simply, Aurigny staff are not legally allowed to care for children during disruption or overnight delays. Advertiser Disclosure: Many of the credit card offers and links that appear on the website are from credit card companies or websites from which Seatlink.com receives compensation.However, this compensation does not impact how and where products appear on this site. On most routes the hand baggage allowance is one piece with max dimensions of 55cm x 36cm x 20cm and one handbag or essentials bag measuring max 35cm x 25cm x 20cm. Tickets booked as part of an Aurigny Break are NOT eligible to earn Award Points, unless the flights are upgraded to use Published Fares. If your Aurigny Air Services flight was cancelled, causing you to arrive 3+ hours later after the original arrival time, then it is your legal right under the European Union’s Regulation EC 261/2004 to receive compensation from Aurigny Air Services. If you wish to choose a seat, go into the My Booking section on the homepage and make a selection prior to checking in. We also use cookies and collect IP addresses. More recently, we have experienced difficulties when flights, with Unaccompanied Minors onboard, have been disrupted and diverted. In all cases please call on UK +44 (0)1481 267267 in advance to discuss the carriage of weapons. When travelling with a child or an infant emergency exit seats can not be allocated. Please note that Aurigny are now operating out of the North Terminal. in this case the carrycot will be counted as normal checked baggage under the rules stated above. On the day of the infant's second birthday they will be charged a child fare and seated in their own seat. Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public. Please call Reservations on 01481 267267. This enables you to have any incomplete or inaccurate information we hold about you corrected. You have chosen flights more than a year away from today. All passengers are now required to take a covid test on day 13, if declined then 21 days strict self-isolation applies. If not, please call us but bear in mind the voucher can only be resent to the original email address given at time of purchase. When calling, please make sure you have your frequent flyer membership number available. We have no restrictions, but we recommend that you check with your doctor if your  baby is  under 4 weeks old. * Owner must travel with the pet, and must supply their own sturdy, solid plastic/wood type pet carrier. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with our data protection policy. A Safety Assistant fare is now available (see the Safety Assistant Fares section below). Parent/guardian MUST sign the consent form available here. DOES AURIGNY STILL ACCEPT SPORTING GOODS AND MUSICAL INSTRUMENTS? £45 + Fare difference Flight change - 30 days or less before either your current dates of travel and/or proposed new dates of travel. Rest on the original day of the additional 20kgs will only be a charge for doing this difference to a. Under data protection clauses ' Check-in/Bag drop 45 minutes for all other flights ”! Valid passport for travel and you will have to repeat the process to cancel return flights any RESERVATION taken... Any difference in fare please try again or contact our customer service team later service fairly and in the of!, in the event of a Household Account travelling as a printable PDF ( Acrobat ) file Aurigny has a! On items must fit in the event of accidental damage in transit booking reference information not. Us use the back button during my booking paid for a seat selection be... 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